Delivery

Domestic Shipping Policy

Prints and pencil portraits are inserted into a padded envelope and marked “Please Do Not Bend.”

Pencil Portrait Prints: Prints are shipped with the pencil portrait.
Pencil Portraits: It will typically take between 1 to 8 weeks to complete depending on the size chosen and workload at the specified time, I will aim to complete the date portrait required and ship the following day. If I am unable to complete it by the specified date required I will contact, you by email.

Shipping charges for Royal Mail Post are as follows:

• Size A6: 1st class post. Delivered the next working day – including Saturdays + packaging = £4.00
• Size A5: 1st class post. Delivered the next working day – including Saturdays + packaging = £5.00
• Size A4: 1st class post. Delivered the next working day – including Saturdays + packaging = £6.00
• Size A3: Guaranteed next day before 1 pm and a signature is required + packaging = £8.25
• Size A2: Small Parcel next day and a signature is required + packaging = £7.90

Saturday delivery is available for an additional fee of £3.00

Framed Pencil Portrait

• Size A6: Parcelforce48 or Royal Mail Guaranteed the next day before 1 pm and a signature is required + packaging = £8.00
• Size A5: Parcelforce48 or Royal Mail Guaranteed the next day before 1 pm and a signature is required + packaging = £9.00
• Size A4: Parcelforce48 or Royal Mail Guaranteed the next day before 1 pm and a signature is required + packaging = £12.00
• Size A3: Parcelforce48 or Royal Mail Guaranteed the next day before 1 pm and a signature is required + packaging = £14.00
• Size A2: No frame due to the size

Saturday delivery is available for an additional fee of £3.00

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

International Shipping Policy

Items are tracked in the UK and overseas. You can view the progress of your item online right through to delivery. The pencil portrait parcel is only handed over once it has been signed for. Delivery within five to ten days.

• Size A6: International Tracked & Signed items = £9.00
• Size A5: International Tracked & Signed items = £11.00
• Size A4: International Tracked & Signed items = £13.00
• Size A3: International Tracked & Signed items = £15.00
• Size A2: International Tracked & Signed items = £18.00

Customs, Duties and Taxes

MCB Pencil Portraits is not responsible for any customs and local taxes applied to your order. All fees imposed during or after shipping are the local customer’s responsibility (tariffs, taxes, etc.).

Damages
If you received your pencil portrait damaged, please save all packaging materials and damaged goods, take a photo, and email me.

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