Home » FAQ
Share on facebook
Share on twitter
Share on pinterest
Share on linkedin

FAQ

Frequantly asked Questions

Click on order form button at the top of the page and complete the order form and pay 20% deposit via Stripe payment platform.

I will email you as soon as I can to confirm receipt of order-form and deposit. Please give me as much time as you can if you require a pencil portrait by a specific date. If you need a pencil portrait urgently please complete my contact form with details and I will email you to advise if possible.

When pencil portrait(s) is complete I will email you with an image attached for you to review and pay balancing payment.

On receipt of notification of payment from PayPal, I will ship via Royal Mail 1st class post or next day special delivery for size A3 pencil portrait. For overseas orders, I will ship via Royal Mail International Track and signed. portrait(s) to you via Royal Mail 1st class post.

Portraits will take between 1 to 8 weeks to complete depending on workload or I will complete near to the date you require the pencil portrait(s).

The photo I require can be either digital or conventional, the clearer and sharper the photograph you send to me the better your portrait will be.

Send me your photo as an attachment via my contact or order form or email. If you wish, you can post to the address on my contact page.

Yes I will be able to draw from seperate photos of individuals or pets onto drawing pad as a group setting.

Pencil portraits are drawn on extra smooth surface drawing pad with watercolour or studio pencils. Each completed pencil portrait is sprayed with gloss varnish which forms a colourless glass clear coating making it resistant to smearing and smudging.

11.8 x 16.8 cm
14.8 x 21.0 cm (A5)
16.8 x 23.7 cm
21.0 x 29.7 cm (A4)
23.2 x 33.6 cm
29.0 x 42.0 cm (A3)

I am happy to accept overseas orders/commission and ship via Royal Mail International tracked and signed.

Pencil portrait will be delivered using Royal Mail or Royal Mail International.

Pencil portrait is inserted into padded envelope.

Yes, I do provide a framing service. Please go to my frames page for more information.

Postage and packing are £5 in the UK for sizes A5 and A4 pencil portrait, £8.25 for A3. For overseas order £9.50

Please go to my delivery page for more information.

Please go to my price page for a list of the size of drawing pads I work with and the cost.

20% non-refundable deposit is required.

I use Stripe to handle my online card payment transactions for a deposit payment via my order form and PayPal for balancing payments. Both are free and secure service and you don’t need an account. When you complete my order form you will pay the non-refundable 20% deposit via Stripe. A PayPal Pay Now button is also located on my price page to make 80% balancing payment.

All photographs sent to me will be sent back to you in your parcel.

I am confident you will be satisfied with your pencil portrait, however, if in the unlikely event you are not happy with your pencil portrait you can send it back to me and receive a refund if I receive it within 10 days.

Scroll to Top
Share on facebook
Share on twitter
Share on pinterest
Share on linkedin