FAQ (Frequantly asked Questions)

How do I order/commission a pencil portrait?
Click on order form button at the top of the page and complete the order form. When you submit form, you will be re-directed to PayPal where you can pay 20% deposit.
I will email you as soon as I can to confirm receipt of order-form and deposit. Please give me as much time as you can if you require a pencil portrait by a specific date, if you need a pencil portrait urgently please complete my contact form with details and I will email you to advise if possible.
When pencil portrait(s) is complete I will email you with an image attached for you to review and pay balancing payment.
On receipt of notification of payment from PayPal I will ship via Royal Mail 1st class post or next day special delivery for size A3 pencil portrait. For overseas orders, I will ship via Royal Mail International Track and signed. portrait(s) to you via Royal Mail 1st class post.

How long does it take to complete the pencil portrait?
Portraits will take between 1 to 8 weeks to complete depending on workload or I will complete near to the date you require the pencil portrait(s).

What type of photograph do you require?
Photo I require can be either digital or conventional, the clearer and sharper the photograph you send to me the better your portrait will be.

How do I send a photograph to you?
Send me your photo as attachment via my contact/order form or email. If you wish, you can post to the address on my contact page.

What type of materials do you work with?
Pencil portraits are drawn on extra smooth surface drawing pad with watercolour or studio pencils. Each completed pencil portrait is sprayed with gloss varnish which forms a colourless glass clear coating making it resistant to smearing and smudging.

What size drawing pad do you work with?
A5 (210mm X 148mm)
A4 (297mm X 210mm)
A3 (297mm X 420mm)

Do you take orders from overseas?
I am happy to accept overseas orders/commission and ship via Royal Mail International tracked and signed.

How will my pencil portrait be delivered?
Pencil portrait will be delivered using Royal Mail or Royal Mail International.

How can I be sure my pencil portrait will not be damage in the post?
Pencil portrait is inserted into padded envelope.

Will you frame my pencil portrait?
Yes, I do provide a framing service. Please go to my frames page for more information.

How much is postage?
Postage and packing is £5 in the UK for sizes A5 and A4 pencil portrait, £8.25 for A3. For overseas order £9.50 Please go to my delivery page for more information.

How much does pencil portrait cost?
Please go to my price page for list of size of drawing pads I work with and the cost.

Is a deposit required?
20% non-refundable deposit is required.

How do I pay for pencil portrait?
I use PayPal to handle my online card payment transactions. It is a free and secure service and you don’t need a PayPal account. When you complete my order form you will then be forwarded to PayPal where you can pay the non-refundable 20% deposit. A PayPal Pay Now button is also located on my price page to make secure payments.

Will I get my photo back?
All photographs sent to me will be sent back to you in your parcel.

What if I don’t like my pencil portrait when it arrives?
I am confident you will be satisfied with your pencil portrait, however if in the unlikely event you are not happy with your pencil portrait you can send it back to me and receive a full refund if I receive it within 10 days.

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